Quick Answer
Review automation for doctors works by: (1) automatically sending a WhatsApp review request to patients after their appointment, (2) AI-drafting a personalised response to every new Google review within minutes, and (3) alerting you only when a review requires your personal attention (like a complex negative review).
Step 1: Automated Review Request After Every Appointment
When a patient's appointment is completed, the system automatically sends a WhatsApp message: 'Thank you for visiting today. Your feedback helps others find good healthcare. [Google Review Link]'. Sent 2 hours post-appointment for maximum conversion.
Step 2: AI-Drafted Review Responses
Every new review (positive, neutral, or negative) triggers an AI-drafted response within 5 minutes. For positive reviews: warm, personalised thank-you. For negative reviews: empathetic acknowledgment and offline resolution offer. You can auto-publish or review before posting.
Step 3: Review Dashboard & Alerts
Track your review count, average rating trend, and response rate in ConnectAI's dashboard. Alerts for: new 1–2 star reviews, reviews mentioning specific keywords, review count milestones.
Frequently Asked Questions
Frequently Asked Questions
Yes. You can personalize the WhatsApp message template with your clinic name, doctor name, and custom CTA text.
The system flags potentially fake reviews and helps you draft a Google report. You can also add an internal note for the management team.
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