Privacy Policy
At ConnectAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform to connect with healthcare providers, whether through virtual or offline consultations, and when accessing pharmacy and laboratory services. By using ConnectAI, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: When you register an account with ConnectAI, we may collect personal information such as your name, contact details (including email address, phone number, and mailing address), date of birth, gender, and health-related information necessary for providing healthcare services.
- Usage Information: We collect information about your interactions with our platform, such as the pages you visit, the features you use, and the actions you take.
- Device Information: We may collect information about the device you use to access ConnectAI, including device type, operating system, IP address, and browser type.
- Location Information: With your consent, we may collect your precise or approximate location information to provide location-based services, such as finding nearby healthcare providers.
- Payment Information: If you make payments through our platform, we collect payment card information or other payment details necessary to process your transactions securely.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To facilitate the connection between patients and healthcare providers, manage pharmacy and laboratory services, and deliver personalized healthcare experiences.
- Improving Services: To analyze usage trends, diagnose technical issues, and enhance the functionality and performance of our platform.
- Communication: To communicate with you about your account, appointments, transactions, updates to our services, and promotional offers.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to legal requests or protect our rights and interests.
3. Sharing of Information
We may share your information in the following circumstances:
- With Healthcare Providers:To facilitate consultations, prescriptions, and other healthcare services, we may share your information with the healthcare providers you choose to interact with.
- With Service Providers: We may share your information with third-party service providers who assist us in providing, maintaining, and improving our services.
- With Affiliates: We may share your information with our affiliates for purposes consistent with this Privacy Policy.
- For Legal Reasons: We may disclose your information in response to a subpoena, court order, or other legal request, or to investigate or prevent illegal activities, fraud, or violations of our terms of service.
4. Children's Privacy
ConnectAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information promptly.
5. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other means. Your continued use of ConnectAI after the posting of the updated policy constitutes your acceptance of the changes.